CANCELLATION AND RETURN POLICY
Cancellation before shipment :
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our us on email@example.com or call us on 9971744566 .
Returns, Replacements, and Refunds
How do I return an item purchased on Dr Kleenz Lab?
Dr Kleenz Lab offers its customers an ’Easy Return Policy,' wherein you can raise a return/exchange request of a product within 24 hours of receiving the order. We also accept partial returns wherein you can raise a return request for one or all products in your order.
- Step 1: Contact our Customer Support team via email ( firstname.lastname@example.org ) within 24 hours of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: The customer will have to make sure that the refund will only be initiated from us only if the products are received in their original packaging with their seals, labels, and packaging intact. It is a customer's responsibility to return us the unused products.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
- QR code is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If a request is initiated after 24 hours of receiving the order
- Free product provided by Dr Kleenz Lab
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. All Combo orders or Gift items are not eligible for return or exchange. For any clarification, please feel free to contact our customer care.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, please contact us for the refund process on email@example.com or 9971744566 .